Faq | HintMeds

What are the available shipping options and delivery times?

Our shipping process includes three simple steps: 1. Prescription Approval After placing your order, a licensed provider will review your intake form within 24–48 hours. If there’s a medical concern, this step may take a little longer. 2. Compounding & Fulfillment Once approved, your prescription is sent to our licensed partner pharmacy. They compound your medication, which usually takes 24–48 hours. 3. Shipping Time •Standard Shipping: 3–5 business days •Express Shipping (if available): 2–3 business days You’ll receive tracking info via email once your order ships. Shipping costs are calculated at checkout based on your location and selected method.

How do I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order directly from the carrier's website or through the link provided in your email.

Do you offer international shipping?

Currently, HintMeds only ships within the United States. We are working on expanding our shipping capabilities and hope to offer international shipping in the future.

What should I do if my package is delayed or lost?

We’re here to help. If your package is delayed beyond the expected delivery window or appears to be lost, please reach out to us at support@hintmeds.com or use the chat bubble on our site. Our team will investigate the issue and work quickly to resolve it—whether that means tracking down your shipment or sending a replacement if necessary. We’ve got your back.

What is your return policy?

Due to pharmacy regulations, all HintMeds products are custom-compounded prescription medications, which means we cannot accept returns or exchanges—even if unopened. This is to ensure product safety and compliance with FDA and pharmacy board standards. However, if your order is damaged, defective, or incorrect, we’ll gladly send you a replacement at no cost.

How do I initiate a return or report an issue?

While returns aren’t accepted, if there is a problem with your order, please email our support team at support@hintmeds.com within 7 days of delivery. Include: - Your order number - A description of the issue - Photos (if applicable) Our team will review your request and respond within 1–2 business days.

How long does it take to process a replacement or refund?

If your issue qualifies for a refund or replacement, we’ll process it promptly. Most refunds are issued within 5–7 business days to your original payment method once approved. Replacements are shipped as soon as your request is reviewed and confirmed.

Can I cancel or change my order after it’s been placed?

We begin processing orders as soon as they are received, so changes or cancellations may not always be possible. If you need to modify or cancel your order, please contact our customer service team as soon as possible. We’ll do our best to accommodate your request.

What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order. We will arrange for a replacement or refund at no additional cost.

Who should I contact for further assistance?

For any additional questions regarding shipping or returns, feel free to reach out to our support team at support@hintmeds.com or send us a chat

Can I order HintMeds if I live in Alaska or South Carolina?

At this time, we are unable to ship HintMeds to customers in Alaska and South Carolina due to state-specific pharmacy regulations. Each state has its own rules regarding the dispensing and delivery of prescription medications. While we are actively working to expand access, current regulations prevent us from fulfilling orders in these two states. We appreciate your understanding and hope to serve you in the future. For updates, feel free to join our email list or contact us at support@hintmeds.com

What are the available shipping options and delivery times?

Our shipping process includes three simple steps: 1. Prescription Approval After placing your order, a licensed provider will review your intake form within 24–48 hours. If there’s a medical concern, this step may take a little longer. 2. Compounding & Fulfillment Once approved, your prescription is sent to our licensed partner pharmacy. They compound your medication, which usually takes 24–48 hours. 3. Shipping Time •Standard Shipping: 3–5 business days •Express Shipping (if available): 2–3 business days You’ll receive tracking info via email once your order ships. Shipping costs are calculated at checkout based on your location and selected method.

How do I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order directly from the carrier's website or through the link provided in your email.

Do you offer international shipping?

Currently, HintMeds only ships within the United States. We are working on expanding our shipping capabilities and hope to offer international shipping in the future.

What should I do if my package is delayed or lost?

We’re here to help. If your package is delayed beyond the expected delivery window or appears to be lost, please reach out to us at support@hintmeds.com or use the chat bubble on our site. Our team will investigate the issue and work quickly to resolve it—whether that means tracking down your shipment or sending a replacement if necessary. We’ve got your back.

What is your return policy?

Due to pharmacy regulations, all HintMeds products are custom-compounded prescription medications, which means we cannot accept returns or exchanges—even if unopened. This is to ensure product safety and compliance with FDA and pharmacy board standards. However, if your order is damaged, defective, or incorrect, we’ll gladly send you a replacement at no cost.

How do I initiate a return or report an issue?

While returns aren’t accepted, if there is a problem with your order, please email our support team at support@hintmeds.com within 7 days of delivery. Include: - Your order number - A description of the issue - Photos (if applicable) Our team will review your request and respond within 1–2 business days.

How long does it take to process a replacement or refund?

If your issue qualifies for a refund or replacement, we’ll process it promptly. Most refunds are issued within 5–7 business days to your original payment method once approved. Replacements are shipped as soon as your request is reviewed and confirmed.

Can I cancel or change my order after it’s been placed?

We begin processing orders as soon as they are received, so changes or cancellations may not always be possible. If you need to modify or cancel your order, please contact our customer service team as soon as possible. We’ll do our best to accommodate your request.

What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order. We will arrange for a replacement or refund at no additional cost.

Who should I contact for further assistance?

For any additional questions regarding shipping or returns, feel free to reach out to our support team at support@hintmeds.com or send us a chat

Can I order HintMeds if I live in Alaska or South Carolina?

At this time, we are unable to ship HintMeds to customers in Alaska and South Carolina due to state-specific pharmacy regulations. Each state has its own rules regarding the dispensing and delivery of prescription medications. While we are actively working to expand access, current regulations prevent us from fulfilling orders in these two states. We appreciate your understanding and hope to serve you in the future. For updates, feel free to join our email list or contact us at support@hintmeds.com

What are the available shipping options and delivery times?

Our shipping process includes three simple steps: 1. Prescription Approval After placing your order, a licensed provider will review your intake form within 24–48 hours. If there’s a medical concern, this step may take a little longer. 2. Compounding & Fulfillment Once approved, your prescription is sent to our licensed partner pharmacy. They compound your medication, which usually takes 24–48 hours. 3. Shipping Time •Standard Shipping: 3–5 business days •Express Shipping (if available): 2–3 business days You’ll receive tracking info via email once your order ships. Shipping costs are calculated at checkout based on your location and selected method.

How do I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order directly from the carrier's website or through the link provided in your email.

Do you offer international shipping?

Currently, HintMeds only ships within the United States. We are working on expanding our shipping capabilities and hope to offer international shipping in the future.

What should I do if my package is delayed or lost?

We’re here to help. If your package is delayed beyond the expected delivery window or appears to be lost, please reach out to us at support@hintmeds.com or use the chat bubble on our site. Our team will investigate the issue and work quickly to resolve it—whether that means tracking down your shipment or sending a replacement if necessary. We’ve got your back.

What is your return policy?

Due to pharmacy regulations, all HintMeds products are custom-compounded prescription medications, which means we cannot accept returns or exchanges—even if unopened. This is to ensure product safety and compliance with FDA and pharmacy board standards. However, if your order is damaged, defective, or incorrect, we’ll gladly send you a replacement at no cost.

How do I initiate a return or report an issue?

While returns aren’t accepted, if there is a problem with your order, please email our support team at support@hintmeds.com within 7 days of delivery. Include: - Your order number - A description of the issue - Photos (if applicable) Our team will review your request and respond within 1–2 business days.

How long does it take to process a replacement or refund?

If your issue qualifies for a refund or replacement, we’ll process it promptly. Most refunds are issued within 5–7 business days to your original payment method once approved. Replacements are shipped as soon as your request is reviewed and confirmed.

Can I cancel or change my order after it’s been placed?

We begin processing orders as soon as they are received, so changes or cancellations may not always be possible. If you need to modify or cancel your order, please contact our customer service team as soon as possible. We’ll do our best to accommodate your request.

What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order. We will arrange for a replacement or refund at no additional cost.

Who should I contact for further assistance?

For any additional questions regarding shipping or returns, feel free to reach out to our support team at support@hintmeds.com or send us a chat

Can I order HintMeds if I live in Alaska or South Carolina?

At this time, we are unable to ship HintMeds to customers in Alaska and South Carolina due to state-specific pharmacy regulations. Each state has its own rules regarding the dispensing and delivery of prescription medications. While we are actively working to expand access, current regulations prevent us from fulfilling orders in these two states. We appreciate your understanding and hope to serve you in the future. For updates, feel free to join our email list or contact us at support@hintmeds.com

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